Page 34 - InterloopAnnualReport2020

STAKEHOLDER ENGAGEMENT

Interloop Limited’s approach to engaging with key stakeholders is driven by Customer-Centricity, becoming a Partner of
Choice and brand promise of Cultivating Growth. The Company has a policy of maintaining relationships based on trust and
collaboration with its stakeholders. Shareholder engagement embraces communication, compliance with laws & regulations
as well as society focused approach. Our stakeholders extend valuable contributions to our growth and existence. Procedure
for stakeholders’ engagement includes effective communication, good harmony, and compliance with laws & regulations.

Investors’ Grievance Policy Banks and other Lenders

The Company has an investors’ Grievance Policy in place to We value our relationship with our financial partners and
govern the timely, accurate, and comprehensive release of lenders who are engaged with the Company on an on-going
information for shareholders and investors. Any complaints basis in relation to negotiation of rates, lending purposes,
or observations received either directly by the Corporate short-term financing, deposits and investments. Banks are
Department or during General Meetings are addressed by also consulted on issues linked with letters of credit and
the Company Secretary. The Shareholders are provided payments to suppliers, along with other disbursements
the information well in time as per the law. All the written of operational nature. Periodic briefings, quarterly
complaints are replied in writing. Our share registrar is CDC financial reporting, Head Office and Plants’ visits are the
Share Registrar Services Limited (CDCSRSL). important means for our engagement with this category
of stakeholders. Financial risk management and business
Customers sustainability are few of the interests of this segment of
stakeholders.
Developing and sustaining long term relationships with
our customers forms the key to our business success. Media
Their expectations are focused on product quality, pricing
and service delivery. While our operations teams focus Different communication mediums are used to apprise the
on producing top quality products according to customer general public about new developments, hiring, various
specifications, our sales and merchandising teams remain activities and social & environmental initiatives of Interloop
in close contact with this stakeholder segment to resolve Limited. This creates effective awareness about the
issues, if any, on a priority basis. We continue to engage Company and a positive corporate brand image. Platforms
with our customers through meetings, plant visits and other used in this regard are Company website, social media
communications. We derive success from our scale of channels, Company newsletter and informative brochures,
production, flexibility of order sizes processing, variety & etc.
quality of products, and customer servicing.
Regulators
Suppliers and Vendors
Our commitment to compliance with laws and regulations
Our sustainable growth is also attributable to engaging is evident from our Corporate and Legal team‘s continued
reputed and dependable suppliers & vendors as business efforts for efficient and effective legal and regulatory
partners for supply of raw material, industrial inputs, conformity. The engagement includes submission of
equipment, and machinery. We believe in strategic periodic reports, communicating through letters and emails
relationships and have developed strong connections and responding to enquiries and meetings as and when
with top local and international vendors in the industry. required. Active engagement with regulators improves the
Our Procurement & Supplies team stays in continuous level of compliance. We consciously ensure that all the
contact with suppliers and vendors through meetings and legal requirements of Pakistan as well as other countries
correspondences to resolve all issues for on time deliveries, are fulfilled while conducting business inside and outside
any concerns about terms and conditions and timely Pakistan.
payments.

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